Track Order
Please Fill in Your Order ID/Tracking Number to Check the Logistics Information.
People Also Ask
Q
Why is my order still processing?
A
If your order is in stock, it will usually be processed within 24 hours on business days.
If your order includes a customized product, additional time is required to prepare it.
Please rest assured that we are processing your order as quickly as possible and will ship it once it's ready.
For more order details, please contact our customer service team.
If your order includes a customized product, additional time is required to prepare it.
Please rest assured that we are processing your order as quickly as possible and will ship it once it's ready.
For more order details, please contact our customer service team.
Q
Why does my tracking show "Label Created" with no updates?
A
"Label Created" indicates that the shipping label has been generated, but the package has not yet been scanned by the carrier.
This is common in the early stage of international shipping.
Tracking updates usually begin once the package is handed over to the carrier or arrives at the local sorting facility. Please allow 1–3 business days for the tracking information to update.
Rest assured, your order is on its way.
This is common in the early stage of international shipping.
Tracking updates usually begin once the package is handed over to the carrier or arrives at the local sorting facility. Please allow 1–3 business days for the tracking information to update.
Rest assured, your order is on its way.
Q
Why is my order delayed?
A
Delivery usually takes 2-7 business days.In some cases, delays may occur due to weekends, peak shipping periods, flight delays or customs inspections, please rest assured that your package is still in transit, and our logistics team is closely monitoring your shipment.
If you need further assistance, feel free to contact us.
If you need further assistance, feel free to contact us.
Q
Are there other ways to track my order?
A
1.You can track your order by logging into My Account → My Orders.
2.For standard shipping, you can track your package via 17TRACK：https://www.17track.net/en.
For GEX Express shipments, you can check the tracking updates via this link: https://www.track718.us/en/p125t.
Please note that final delivery is handled by FedEx. The FedEx tracking number is usually available 4-5 days after shipment.
If you need further assistance, feel free to contact us.
2.For standard shipping, you can track your package via 17TRACK：https://www.17track.net/en.
For GEX Express shipments, you can check the tracking updates via this link: https://www.track718.us/en/p125t.
Please note that final delivery is handled by FedEx. The FedEx tracking number is usually available 4-5 days after shipment.
If you need further assistance, feel free to contact us.
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